Insurance preauthorization update part 2

So, the insurance company contacted me because I posted a message on their facebook wall.

Amazing how social media messages get a faster response than a phone call.

The request made for the medicine on Tuesday was marked non-urgent.

A second request was made today and it was marked urgent.  This request came in half an hour ago.

Even an urgent request can take 72 hours to complete.  So this means we are stuck until next week again waiting for the script, although there is a slim chance it can be approved tomorrow.

But then, there is also a chance that it will be denied.  At which point we can appeal the decision.

Why is it okay for a corporation to have this level of control over our health?

I do admit that the rep who called was polite, offered to research the issue further and then return my call.  She also said that she would flag the urgent request so that I could be notified as soon as action was taken.